Return and Refund Policy
Below is our refund and return policy
Returns window: We accept returns within 14 days of delivery for faulty or misdescribed items. We do not accept returns for a change of mind.
To start a return: Email admin@townandcountryau.com with your order number and the reason for your return. Do not return items without contacting us first – unauthorised returns cannot be processed.
Condition of returned items: Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds: Once we receive and inspect your return, we will notify you of the outcome within 3 business days. Approved refunds are issued to your original payment method within 5 business days.
Your statutory rights under the Australian Consumer Law are not affected by this Agreement.